Privacy Policy oren99 — Your Data, Our Responsibility

1 Introduction

Oren99 ("we", "our platform") values the privacy of every user who entrusts us with their personal information. This Privacy Policy explains in detail how we handle your personal data — from how it is collected, how it is used, with whom it may be shared, and how you can control that information.

As an online entertainment platform serving users in Malaysia, we are committed to complying with the Personal Data Protection Act 2010 (PDPA) and all applicable regulations. We believe transparency is the foundation of trust, and your trust is something we take seriously.

This policy applies to all services provided by oren99, including the oren99.pro website, mobile app and all related communication channels. If you have any questions after reading this document, our support team is available at any time.

2 Personal Data We Collect

We only collect information that is genuinely necessary to provide you with a safe, fair and high-quality service. The following are the categories of data we collect:

Identity & Account Information

• Full name as it appears on official documents.
• Date of birth for age verification.
• Email address and mobile phone number.
• ID card or passport number (for the KYC process).
• Current residential address.
• Selfie or document image for identity verification.

Financial & Transaction Information

• Bank account or e-wallet details used for deposits and withdrawals.
• Records of deposit transactions, withdrawals, and wagering history.
• Information related to bonuses and promotions used.

Technical & Usage Data

• IP address, device type and operating system.
• Type and version of web browser used.
• Login data, session times and in-platform activity.
• General location data based on IP address.

3 How We Use Your Data

Every piece of data we collect has a clear purpose. We do not use your data for purposes unrelated to the provision and improvement of oren99 services. Below is a detailed breakdown of how your data is used:

• Account Management: Creating and maintaining your account, processing registration, and ensuring the security of your login.
• Identity Verification (KYC): Verifying your identity to comply with legal requirements related to anti-money laundering and counter-terrorism financing.
• Transaction Processing: Processing deposits, withdrawals, and all financial activities in your account securely and efficiently.
• Customer Support: Providing technical assistance, answering inquiries, and resolving issues you encounter.
• Marketing Communications: Sending promotional information, bonuses, and exclusive offers — only if you have consented to receive them.
• Fraud Prevention: Detecting and investigating suspicious activity to protect you and all platform users.
• Platform Improvements: Analyzing usage patterns to improve platform performance, interface, and overall user experience.
• Responsible Gaming: Monitoring gameplay patterns to identify risk indicators and offer appropriate support when needed.

4 Data Sharing with Third Parties

Oren99 does not sell your personal data. We only share your information in limited situations necessary to operate our services or fulfill legal obligations:

• Payment Service Providers: Transaction information is shared with trusted payment processors (such as local banks, DuitNow, and e-wallet providers) solely to process your transactions.
• Game Providers: Required usernames and session data are shared with integrated game providers to allow you to play without interruption.
• Relevant Authorities: We may be required by law to disclose certain information to government agencies, regulatory authorities or law enforcement when necessary.
• Technical Service Providers: Companies that assist us with server hosting, cybersecurity, and analytics may have limited access to your data — however, they are bound by strict confidentiality agreements.

All third parties that receive your data from oren99 are required to uphold privacy and security standards no less stringent than our own. We conduct regular reviews to ensure ongoing compliance.

5 Cookies and Tracking Technologies

The oren99 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and understand how users interact with our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform usability.
• Performance Cookies: Collecting statistical data on how users interact with the platform (such as most frequently visited pages) to help us improve our services.
• Functionality Cookies: Saving your preferences such as language, display settings, and personal preferences to deliver a more personalized experience.
• Analytics Cookies: Used to understand overall usage patterns for product and service improvement purposes.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of the oren99 platform on your device.

6 Data Security

We invest seriously in security infrastructure to ensure your data is always protected. The technical and organisational security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Data encryption at rest for all sensitive information including financial details and KYC documents.
• Role-based access control (RBAC) ensuring only authorized personnel can access user data.
• 24/7 security monitoring with an intrusion detection system (IDS) and automated incident response.
• Regular security audits by independent third parties to identify and address any vulnerabilities.
• Two-factor authentication (2FA) for all internal staff access to systems containing user data.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure against all cyber threats. In the event of any security breach affecting your data, we will notify you within the timeframe required by applicable law.

7 Your Rights as a User

Under Malaysia's PDPA and our own policies, you have several important rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the oren99 support team via the in-platform live chat. We will process your request within 30 business days from the date the application is received.

8 Data Retention Period

Oren99 only retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: Retained for the duration of your active account and for a reasonable period after account closure for dispute resolution purposes.
• Transaction & Financial Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• KYC Documents: Retained for the duration of the active account plus 5 years after account closure, or as required by the relevant regulatory authority.
• Technical Logs: Retained for 90 days for security and technical troubleshooting purposes.
• Support Communications: Retained for 2 years for reference and service quality improvement.

Once the retention period has ended, your data will be securely deleted or anonymised using procedures that ensure the information cannot be recovered or re-identified.

9 Links to External Sites

The oren99 platform may occasionally contain links to third-party websites or services, particularly in the context of game providers or service partners. This Privacy Policy applies solely to the oren99 platform.

We are not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit after leaving the oren99 platform. You are solely responsible for any information you provide to those third-party websites.

10 Policy Updates & How to Contact Us

Oren99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The date of the latest update will always be displayed at the top of this page.

Should any significant changes occur that affect how we use your personal data, we will provide clear notice via email or in-platform notification before the changes take effect. Continued use of the platform after notice is issued constitutes your acceptance of the updated policy.