Terms and Conditions Using the oren99 Platform

1 Acceptance of Terms

These Terms and Conditions ("Agreement") govern your use of the oren99 online entertainment platform, accessible via oren99.pro and its associated mobile app. This Agreement takes effect from the moment you first access the platform, whether or not you register an account.

By using the oren99 platform, you confirm that you have read and fully understood these Terms and Conditions. If you do not agree with any part of this agreement, you are not permitted to use oren99's services.

Oren99 reserves the right to update or amend these Terms and Conditions at any time without prior notice. Continued use of the platform following any amendments means you accept the updated terms. We therefore encourage you to review this page periodically.

2 User Eligibility

To use oren99's services, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the time of registration.
• Not residing in any territory or country that prohibits participation in this type of online entertainment activity.
• Not currently under an active self-exclusion on any similar platform.
• Having full legal capacity to enter into a binding agreement.
• Acting on your own behalf and not as a representative or agent of any third party.

Oren99 reserves the right to request proof of age at any time. Failure to provide satisfactory proof may result in account suspension or closure. Any wins obtained while age verification remains pending may be withheld until the process is completed.

3 Account Registration

Each user is only permitted to register and hold one active account at oren99. Owning more than one account — whether under the same or a different identity — is a serious violation of the terms.

During registration, you are required to:

• Providing accurate, complete, and up-to-date personal information including your full name, date of birth, email address, and active mobile number.
• Creating a strong password and keeping it confidential from all parties, including the oren99 support team.
• Notifying oren99 immediately if you suspect any unauthorized access to your account.
• Updating your account information whenever changes occur to your personal data.

Identity verification (KYC — Know Your Customer) may be required before the first withdrawal or at any time at oren99's discretion. Documents typically required include a national ID, passport, or other valid relevant documents. Your cooperation in this process is a condition for continued use of the platform.

4 Deposits and Withdrawals

Oren99 supports a wide range of payment methods suited for Malaysian users, including direct bank transfers (Maybank, CIMB, RHB, Public Bank, Hong Leong Bank, AmBank), DuitNow, Touch 'n Go eWallet, and GrabPay.

The terms relating to deposits and withdrawals are as follows:

• All deposits must be made from a bank account or e-wallet registered in your own name. Deposits from third-party accounts are not accepted.
• Minimum and maximum deposit limits vary by selected payment method and will be displayed during the deposit process.
• Withdrawals are processed within 5 to 15 minutes for major Malaysian banks once verification is complete.
• Oren99 reserves the right to request additional verification before approving any withdrawal for security purposes.
• Withdrawals must be made to the same account used for the original deposit method, except in certain circumstances approved by management.
• Daily and weekly withdrawal limits may apply depending on your account tier and transaction history.

Funds in your oren99 account are for entertainment purposes within the platform only. oren99 is not a financial institution and account balances do not earn interest. oren99 reserves the right to hold withdrawals suspected of involving fraud or illegal activity pending the completion of an investigation.

5 Bonuses and Promotions

Oren99 offers a variety of bonuses and promotions from time to time for new and existing members. All such offers are subject to specific terms that will be clearly stated on the relevant promotions page.

The general terms applicable to all oren99 bonuses are as follows:

• Every bonus carries a wagering requirement that must be met before any bonus funds can be withdrawn. This requirement is typically expressed as a multiple of the deposit and/or bonus amount.
• Bonuses are only valid within the specified time period. Unused bonuses will expire automatically once the validity period ends.
• Each player is entitled to receive the welcome bonus once only. Any attempt to claim a new bonus through multiple accounts will result in cancellation of all associated bonuses and accounts.
• Certain games may not count, or may only partially count, toward fulfilling bonus wagering requirements. Please refer to the respective bonus terms for further details.
• Oren99 reserves the right to modify, suspend, or cancel any promotion at any time at its sole discretion.

6 User Conduct

Oren99 users are required to act honestly, responsibly, and with respect toward all other parties using the platform. The following activities are strictly prohibited on the oren99 platform:

• Using automated software, bots, or any technology to automate gameplay or gain an unfair advantage over other players.
• Falsifying your identity, using fraudulent documents, or impersonating another person during the verification process.
• Colluding with other players to manipulate game outcomes or cheat the platform's systems.
• Launching any cyberattacks, hacking attempts, or exploiting platform bugs to gain unauthorized advantages.
• Using the oren99 platform for any activities related to money laundering or illegal financing.
• Publishing defamatory, obscene, hate-fueled, or otherwise unlawful content through the platform's communication channels.

Violation of any of the above rules may result in immediate account suspension or closure, freezing and forfeiture of funds in the account, and legal action where necessary. oren99 cooperates fully with the relevant authorities in investigations related to illegal activity.

7 Account Closure and Suspension

Oren99 reserves the right to close or suspend any account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Confirmed or suspected fraud, including the use of stolen credit cards or another person's payment information.
• Providing false or inaccurate information during registration or the KYC process.
• Requests from relevant authorities or regulatory bodies.
• Account inactivity for a defined period.

Users may also close their own account at any time by contacting the oren99 support team. Prior to closure, all active wagering requirements must be fulfilled and no pending withdrawals may remain. Any valid fund balance will be returned to the original payment method within a reasonable timeframe.

Oren99 provides a self-exclusion facility for players who feel they need a break from the platform. This option is available through the Responsible Gaming or by contacting customer support.

8 Limitation of Liability

Oren99 is not liable for any losses, direct or indirect damages arising from the use of or inability to use the platform, including but not limited to:

• Service disruptions resulting from planned or unplanned system maintenance.
• Loss of internet connection or technical disruptions on the user's end.
• Actions by third parties, including game providers or payment processors.
• Wagering losses arising from legitimate and fair game outcomes.
• Unauthorized access to a user account resulting from the user's own negligence in safeguarding their login credentials.

Oren99 will make every effort to ensure the platform operates without interruption and remains secure at all times. However, we cannot provide an absolute guarantee that services will always be available without disruption. In the event of a technical issue affecting game outcomes, oren99 reserves the right to void or review the affected game rounds.

9 Privacy and Data Protection

Oren99 takes our responsibility to protect the privacy and personal data of all users seriously. The collection, processing, and storage of your personal data is carried out in accordance with the Privacy Policy oren99's comprehensive standards.

In summary, oren99 is committed to:

• Using your personal data only for the purposes stated in the Privacy Policy.
• Not sell, rent, or share your personal data with third parties without your consent, except as required by law.
• Protecting your data with the highest available encryption and security standards.
• Giving you the right to access, correct, or request the deletion of your personal data.

By using the oren99 platform, you consent to the collection and use of your data as described in the Privacy Policy. You have the right to withdraw this consent at any time; however, doing so may affect your ability to use some or all of oren99's services.

10 Amendments to Terms and Applicable Law

Oren99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page. The latest update date will be shown at the top of this page for your reference.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the oren99 platform after any amendments are published constitutes full acceptance of the revised terms.

These Terms and Conditions are governed by applicable law. Any dispute arising from or related to this Agreement shall first be resolved through oren99's internal resolution process. If an internal resolution is not reached, the dispute will be referred to a mutually agreed resolution mechanism.